In this presentation, Dr. Haesun Moon shares insights from her extensive research on moving from conversational mystery to mastery. You will learn how powerful, meaningful conversations are shaped
In this presentation, Dr. Haesun Moon shares insights from her extensive research on moving from conversational mystery to mastery. You will learn how powerful, meaningful conversations are shaped through the intentional use of simple, everyday words and phrases. Designed especially for hospice volunteers, staff, and caregivers, this session will show you how coaching skills can help people you support to feel safe and seen as they open up and share their most meaningful moments and life stories. This essential skill not only deepens connection it strengthens your confidence and impact in conversations that matters most.
Dr. Haesun Moon is a communication scientist, coach, and educator whose work explores how conversations shape change. As Executive Director of the Canadian Centre for Brief Coaching and founder of the Human Learning Institute, Haesun leads programs grounded in practical research and real-world relevance. Her work integrates microanalysis, solution-focused practices, and heutagogy to support learning and leadership in diverse settings—from schools and hospitals to boardrooms and communities. Haesun latest book, Coaching A to Z, reflects her signature style of using ordinary words to spark extraordinary conversations.